Refund Policy

7-day guarantee

New subscribers may cancel within seven (7) days of their initial purchase and receive a full refund of the amount paid for the initial subscription term. This guarantee applies to both monthly and annual plans.

The 7-day guarantee applies to first-time purchases only. It does not apply to renewals, to subsequent subscription terms, or to Enterprise agreements, which are governed by their own written terms.

Annual subscriptions

If you cancel an annual Atlas subscription, you are eligible for a prorated refund for the unused portion of your subscription. The refund amount is based on the fees paid for the current subscription term, minus any discounts or partial refunds issued. This refund policy applies to both initial purchases and renewals.

Monthly subscriptions

Outside the 7-day guarantee period, monthly subscriptions may be cancelled at any time. Your access continues through the end of the current billing period, after which no further charges are made. Partial months are not refunded.

Where an introductory or promotional rate applied to your first month, subsequent months renew at the standard rate.

How to cancel or request a refund

You can cancel your subscription at any time from your account’s subscription and billing settings. Cancelling stops future renewals; where a refund is due under this policy, it is handled as described below.

To request a refund, email support@atlas-gpt.com from the address associated with your account. Refunds are issued to the original payment method, and processing times depend on your payment provider.

Enterprise agreements

Institutional and Enterprise subscriptions are governed by the separate written agreement entered into with Atlas Meditech, Inc. and are not covered by this policy.